RIE
Remote Infrastructure Engineering

Infrastructure incidents anywhere.
Resolved when you need it.

Senior Linux, database, Docker, Kubernetes and network engineering delivered remotely — with secure, time-limited access and evidence-backed engineering reports. Most incidents are diagnosed and resolved remotely.

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Secure, time-limited access Evidence-backed reports 24/7 on-call — best effort
rie@live — session trace
$ rie attach --case RIE-CASE-2026
✔ Host reachable · service degraded
✔ Root cause: WAL replay lag on replica
✔ apply Promoted follower, resumed replay
✔ Verified: 0 failed queries, latency normalized
✔ Evidence report delivered
–OPEN INCIDENTS
–OPEN P1 / P2
–AVG RESOLUTION (24H)
The full picture

One engagement. Full visibility.

How a remote infrastructure engineering engagement runs end to end — from the first request to an evidence report you can hand to an auditor.

Amezay RIE — Remote Infrastructure Engineering, end-to-end overview
Live operations

Built like an operations console.

Every case is a running record: session timeline, explicit approvals, before/after evidence and SLA metrics — not a vague "we fixed it".

Inspect → Diagnose → Plan → Authorize → Execute → Verify → Evidence → Report. You stay in control at every step.
Engineering Services

Senior engineering, on demand.

One-time interventions, ongoing retainers and critical-infrastructure SLA support. Starting prices — final pricing depends on infrastructure complexity, severity, required access, SLA and engineering scope.

Emergency Remote Support

$250

Server down or degrading now. Fast response, immediate triage, evidence-backed root cause.

Server Recovery

$350

Bricked, unbootable or misconfigured servers recovered without data loss.

Linux / Docker Engineering

$350

Kernel, systemd, container, compose and registry troubleshooting and hardening.

Database Engineering

$500

PostgreSQL, MySQL — performance, replication, recovery and migration.

Network / VPN Engineering

$350

Routing, VPN, firewall, DNS and SSL — diagnose, fix, document.

Server Migration

$750

VPS → VPS, on-prem migrations with verification and rollback plan.

Disaster Recovery

$1,000

Assessment, offsite strategy, restore testing, RPO/RTO and recovery runbook.

Infrastructure Assessment

$500

Security, reliability and performance audit with prioritized findings.

Managed Infrastructure

$300/mo

Recurring monitoring, maintenance windows and on-call coverage.

Enterprise

Custom

Critical infrastructure SLA, dedicated engineering, compliance packs.

How it works

From request to evidence report.

Every step is captured: timeline, actions, before/after evidence. You receive a transparent engineering report, not a vague "we fixed it".

01
Request / Case
02
Severity + SLA
03
Secure access grant
04
Diagnosis
05
Approval
06
Execution
07
Verification
08
Evidence report
Security

Your infrastructure stays under your control.

The trust clauses are not just promises — they are mechanisms built into the operation itself.

Time-limited access

Scoped, permission-restricted, expiring grants. You approve every access window.

Risk-based approval

Low-risk work is assisted automatically; high-risk changes require your explicit approval.

No autonomous destructive actions

Production is never mutated autonomously. Engineering decisions stay with the engineer — and final approval with you.

Evidence-backed work

Before/after states, commands and results captured per action.

Transparent reporting

Full timeline, sessions, SLA response and resolution metrics per case.

Vendor-neutral engineering

We work across providers and stacks — no lock-in, no unnecessary site visits.

Why Amezay

Why teams bring us in.

  • Remote-first
  • Senior engineering
  • Secure access
  • Evidence-backed work
  • Transparent reporting
  • Global service
  • No unnecessary site visits
  • Vendor-neutral engineering

Typical incidents we handle

Linux server outage PostgreSQL failure Docker deployment failure VPN outage Disk exhaustion SSL failure Backup failure
Pricing

Starting prices.

Final pricing depends on infrastructure complexity, severity, required access, SLA and engineering scope.

Emergency Remote Support$250
Server Recovery$350
Linux / Docker Engineering$350
Database Engineering$500
Network / VPN Engineering$350
Server Migration$750
Disaster Recovery$1,000
Infrastructure Assessment$500
Managed Infrastructure$300/mo
Enterprise (SLA / dedicated)Custom

VAT and other taxes may apply — prices do not include taxes.

Your infrastructure at risk right now?

Open a case in 60–90 seconds and get a Case ID. In an emergency, call directly.

Request Support Direct Call
Request Support

60–90 seconds. Get a Case ID.

Emergency? If your service is down right now, call +90 551 379 92 00 — no forms needed. Otherwise continue below.